EDP Reporting wants you to be safe when online ordering products we support or just in general.

• Internet shopping is growing at an incredible speed. 
• We want to help you understand the “Do’s and Don’ts”. 
• We want to provide you with general tips on how to handle online offers.

These helpful tips are a courtesy from our experienced Customer Service staff.  Important Suggestions:

1)  Before you authorize any order:

• ALWAYS read, print out or make a copy of the terms & conditions.
• ALWAYS read the terms & conditions completely for any hidden or added charges.
• ALWAYS make sure you understand the terms & conditions.
• ALWAYS make sure you agreed to the terms & conditions.
• NEVER enter account numbers or give other sensitive personal financial information, unless you can validate the authenticity of the requestor. 
• NEVER enter or give account numbers, unless you are certain you can pay the cost of the order and/or product.

2)  After you authorize any order:

• ALWAYS print and keep the details of your order for your records.  
• ALWAYS make sure to deduct the cost of the order from your bank account.
• ALWAYS keep the customer service phone number for updates on your order status.

3)  Overall, keep in mind the following safeguards:

• ALWAYS safeguard your sensitive information (even at home).  
• ALWAYS shred personal and financial information before discarding it.
• NEVER store your sensitive information on your computer. 
• NEVER leave sensitive materials out (i.e. check books and account statements).  

4)  Overall, when contacting customer service:

• ALWAYS contact customer service immediately if you want to cancel the online order.
• REMEMBER the terms & conditions should include a specific cancellation period if not, beware. 
• REMEMBER only the designated customer service center will have the tools to access information about your online order. 
• ALWAYS allow customer service at least 24-48 hours for a contact back to you.
• ALWAYS use and follow all their means of communication. 
• REMEMBER the best way to contact customer service about an online order is via written email.

We hope you find these tips and information helpful.  If you have questions or need updates on your online orders, please remember we are here to help you.